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Operating Under Coronavirus Restrictions

Jolly Fryer News | Comments Off on Operating Under Coronavirus Restrictions

We are open as usual, but like so many business’s we are operating under more stringent conditions.

Our primary concern is avoiding queues. We have a system in place now which we think is a very workable and effective way of doing this. Quite simply we ask yo to phone your order in advance. By doing this you will be given a time to collect your order and we’ve found queues are now a thing of the past. Although it’s making us work a lot harder we’re happy to do it because it works. And we only  ask one thing of you in return – that you plan ahead. That’s all, just a bit of forward thinking and you’ll still get your food freshly cooked without the lengthy waits you may have previously experienced.

The bottom line is this – we know how much we can cook and supply before queues start to build up. If we aren’t able to take your order either if you choose to walk up and order on arrival or if you phone we shall only be saying no to keep others safe. Turning down business hurts us both on a mental,  emotional and financial level but we will do this to keep waiting people safe, no matter the cost to us.

We will answer our phone from 9am Mondays  until about Noon on Saturday. We do ask that you try to avoid phoning us during our hours of service which are all on this website – if we’re busy serving and cooking you wouldn’t expect us to drop everything to answer the phone.  This still leaves huge amounts of time for you to ring us.

Please note, if you ring and hear our message don’t assume we’re not bothering to answer. Calls to mobiles which are in use rarely give a traditional “engaged” tone. They go straight to voicemail. We’ve had some customers thinking we don’t answer their calls after many attempts  because they only ever hear our message. They don’t understand that in reality we’ll have been taking orders from other customers.

The phone and order book goes everywhere with us now, inside or out. Whatever we do and wherever we go, even on our days off, is dictated by the phone so just be patient – wait a while and try again. You will get through.

Below are details we need to point out concerning some of the finer points.

 

  • PHONE ORDERING. Below are the last times (deadlines) for guaranteeing your order. Please be aware though, if our order book is filled prior to this we may have to close it earlier. These times are only a guide as to the last times we can take your order. The sooner you phone, the better the chance you have.
    • Chale Green (Wednesdays). 1 pm on the day.
    • Nettlestone (Thursdays). 10 am on the day.
    • Godshill (Thursdays). 2 pm on the day.
    • Niton (Fridays).  2 pm on the day.
    • St Helens (Saturdays). 10 am on the day
    • Nettlestone (Saturdays). 11.30am on the day.
  • GODSHILL.  We are now back in School Crescent where we always were.
  • NETTLESTONE ON SATURDAYS. Although at other locations we are only encouraging phone orders at Nettlestone on Saturdays we are strictly only taking advance phone orders. This is for Social Distancing safety reasons. We are sorry, but doing things the old fashioned way – arriving and ordering – will result in disappointment. Phone lines are open from 9am Mondays until the deadline of 11.30am on the day. Attempting to phone us from your car on arrival will not work!
  • UNDER CURRENT REGULATIONS YOU ARE NOT OBLIGED TO WEAR A FACE COVERING WHEN VISITING US. The following is from HM Government website – “you should wear a face covering in enclosed public spaces where social distancing isn’t possible and where you will come into contact with people you do not normally meet. This is most relevant for short periods indoors in crowded areas”. When coming to us you are not entering our premises. You are outside at all times with ample space to distance yourself from others.
  • PAYMENT METHOD. Well here’s a thing. We take cash. Yep, there, I’ve said it, good old fashioned coin of the realm. We cannot take card payments. We are Dinosaurs whose aim is to reach retirement without succumbing to the ever increasing march of technology. We were brought up in an era where you knew exactly how much you had left by what was  in your pocket so handling real money holds no fear for us. Some things never change…

PLEASE NOTE. We will not take orders via text message, email or voicemail.